My Policy

My training is based on enabling owners to get the very best out of their dog via the most modern, kindest, effective and scientifically proven dog training.

The policies that I adhere to are written in the interest of safety, responsibility, and care for dogs and their humans whilst in the care of Kirby Dog Training.

Aversive and harsh handling is forbidden. I will not tolerate choke chains and other punitive techniques. All of my training offered embraces humane, scientifically sound training practices based on learning theory and understanding of canine behaviour, and excludes any pain-inducing, fear-inducing, or avoidance-based techniques.
Refunds cannot be given after your Training Programme has started.
If the sessions are cancelled before the first session, there will be a £50 admin fee which will be deducted from the refund.
Sometimes my work is impacted by train/tube or bus strikes; this is out of my control. I will reschedule (with you) as soon as the strikes are off at the earliest mutually convenient time.
Kirby Dog Training cannot accept responsibility for loss, injury, damage or death to dog, person or property.
Payment is required before your first session. Payment can be made via BACS prior to your session.
Sessions expire after 6 months of booking them.
Cancellation Policy: Cancellations or rescheduling of session dates/times will be allowed up to 72 hours before the agreed session was due to take place. After this time, you will have to forfeit the session and pay for it.
Reminders will be sent before your scheduled online/in-person session. If you do not turn up to our session, I will wait for 15mins and then stop the session. No-shows will be charged for the missed hour in full.
On rare occasions, I may have to cancel our session due to illness or unforeseen circumstances, if this is the case, I will try and accommodate you into my next available slot and try my best to give you as much notice as possible. Refunds cannot be given in these cirumstances.
Subsequent bookings are the responsibility of the client. We recommend booking at least 4-6 weeks in advance, with a maximum frequency of one session a fortnight. Although I endeavour to reply to social media messages, business is conducted and confirmed via email and or phone call.
Online sessions cannot be moved to in-person.
International bookings are bound to all of the above.
By booking a session or a block of sessions with me, you are agreeing with all of the above.

Kirby’s Adolescent School’s Policy

This should be booked by contacting me directly. Full payment in advance is required to secure your place.
Refunds cannot be given unless your place in the class can be filled. This would need to be before the course has started. If your place is filled then a refund can be issued (minus a 10% admin fee).
Pups should not attend class if they have diarrhoea or sickness within 24 hours prior to class (unless cleared by your vet) nor if your pup is coughing or showing any symptoms of kennel cough (please check with your vet if you are unsure).
Female pups coming into season or in season can not attend class. Refunds cannot be given for missed classes but notes will be provided to you and coaching support can be given online where you video your practice and receive feedback.

Thank you,

Ella at Kirby Dog Training