My Policy

My training is based on enabling owners to get the very best out of their dog via the most modern, kindest, effective and scientifically proven dog training. I carefully structure my client's dog training plans to be easy to follow, helping to achieve set objectives. 

The policies that I adhere to are written in the interest of safety, responsibility and care for dogs and their humans whilst in the care of Kirby Dog Services.

  1. Aversive and harsh handling is forbidden. I will not tolerate choke chains and other punitive techniques. All of my training offered embraces humane, scientifically-sound training practices based on learning theory and understanding of canine behaviour, and excludes any pain-inducing, fear-inducing, or avoidance-based techniques.

  2. Refunds cannot be given after your Training Programme has started.

  3. Kirby Dog Services cannot accept responsibility for loss, injury or damage to person or property.

  4. Payment is required before your first session. Payment can be made via BACS prior to your session or in cash on the day of your training session.

  5. Sessions expire after 6 months of booking them.

  6. Cancellation Policy: Fingers crossed you won't have to cancel but if you are unable to make one of my sessions please let me know as soon as possible to allow me the chance of filling your slot. Anything under 48 hours notice will incur a 50% charge and anything under 24 hours will be charged at full rate.

  7. On rare occasions, I may have to cancel our session due to illness or unforeseen circumstances, if this is the case, I will try and accommodate you into my next available slot and try my best to give you as much notice as possible.

  8. It is your responsibility to book in your sessions with me before they expire.

  9. By booking a session or a block of sessions with me, you are agreeing with all of the above.

Kirby’s Adolescent School’s Policy

  1. This should be booked by contacting me directly. Full payment in advance is required to secure your place.

  2. Refunds cannot be given unless your place in the class can be filled. This would need to be before the course has started.  If your place is filled then a refund can be issued (minus a 10% admin fee).  

  3. Pups should not attend class if they have diarrhoea or sickness within 24 hours prior to class (unless cleared by your vet) nor if your pup is coughing or showing any symptoms of kennel cough (please check with your vet if you are unsure).  

  4. Female pups coming into season or in season can not attend class. Refunds cannot be given for missed classes but notes will be provided to you and coaching support can be given online where you video your practice and receive feedback.

Thank you,

Ella at Kirby Dog Services